{"id":1165,"date":"2025-12-18T15:56:06","date_gmt":"2025-12-18T12:56:06","guid":{"rendered":"https:\/\/help.torod.co\/?post_type=docs&p=1165"},"modified":"2026-02-03T15:52:24","modified_gmt":"2026-02-03T12:52:24","password":"","slug":"finding-orders","status":"publish","type":"docs","link":"https:\/\/help.torod.co\/en\/docs\/finding-orders\/","title":{"rendered":"Finding Orders"},"content":{"rendered":"

This article explains how to quickly find orders within the system using the available search tools and filters.<\/strong><\/p>\n

Search<\/h3>\n

You can search using the order number or customer information by going to the Orders page and typing in the search box.<\/p>\n

Filters<\/h3>\n

You can use filters to filter orders, there are 6 filters available, which are explained below.<\/p>\n

1. Order Type<\/strong><\/p>\n

This filter allows you to categorize orders by order status, the available statuses are shown in the table below.<\/p>\n\n\n\n\n\n\n\n\n
Filter<\/th>\nWhat it does<\/th>\n<\/thead>\n
All Orders<\/td>\nContains all orders without filtering.<\/td>\n<\/tr>\n
Completed Orders<\/td>\nContains orders that have been shipped and moved to the Shipments page.<\/td>\n<\/tr>\n
Incomplete Orders<\/td>\nContains orders that have been created but not shipped yet.<\/td>\n<\/tr>\n
Hidden Orders<\/td>\nContains orders that have been hidden.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

When you open the Orders page, incomplete orders are displayed by default.<\/div>\n

 <\/p>\n

2. Marketplace<\/strong><\/p>\n

This filter allows you to categorize orders by how they were entered, you can view all orders from all Marketplaces, from a specific marketplace, or manually entered orders.<\/p>\n

 <\/p>\n

When you open the Orders page, all stores are displayed by default.<\/div>\n

 <\/p>\n

3. City<\/strong><\/p>\n

This filter allows you to filter orders by city through entering the city name.<\/p>\n

4. Payment method<\/strong><\/p>\n

This filter allows you to filter orders by payment method, it includes Cash on Delivery (COD), Prepaid, Bank, or select all payment methods to view all orders without filtering.<\/p>\n

 <\/p>\n

When you open the Orders page, all payment methods are displayed by default.<\/div>\n

 
\n5. Shipping methods<\/strong><\/p>\n

This filter allows you to view orders by the shipping methods available in your store.<\/p>\n

When you open the Orders page, all shipping methods are displayed by default.<\/div>\n

6. Creation date<\/strong><\/p>\n

This filter allows you to view orders by their creation date within a specific time period by selecting the start date and end date, then clicking “Apply”.
\n <\/p>\n

To select only one day, set the same date as both the start and end date.<\/div>\n
To show all orders again, click “Clear”.<\/div>\n","protected":false},"excerpt":{"rendered":"

This article explains how to quickly find orders within the system using the available search tools and filters. Search You<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[21],"doc_tag":[],"class_list":["post-1165","docs","type-docs","status-publish","hentry","doc_category-order-management-en"],"year_month":"2026-04","word_count":324,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Dalal Alsaadan","author_nicename":"d-alsaadantorod-co","author_url":"https:\/\/help.torod.co\/en\/author\/d-alsaadantorod-co\/"},"doc_category_info":[{"term_name":"Order Management","term_url":"https:\/\/help.torod.co\/en\/docs-category\/order-management-en\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/docs\/1165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/comments?post=1165"}],"version-history":[{"count":2,"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/docs\/1165\/revisions"}],"predecessor-version":[{"id":1167,"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/docs\/1165\/revisions\/1167"}],"wp:attachment":[{"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/media?parent=1165"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/doc_category?post=1165"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.torod.co\/en\/wp-json\/wp\/v2\/doc_tag?post=1165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}